Border City Appliance Repair takes your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights under Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA).
01
What we collect
When you book a repair, contact us, or use our website, we may collect:
- Contact details — name, address, phone number, email
- Service information — appliance brand, model, fault description, repair history
- Payment data — handled by secure third-party processors; we never store full card numbers
- Communications — call notes, text messages, email correspondence
- Website data — IP address, browser type, pages visited, time and date of visit
02
How we use it
- Scheduling and completing repair appointments
- Sending confirmations, reminders, and updates by phone, text, or email
- Processing payments and issuing invoices
- Supporting warranty claims and follow-up visits
- Improving service quality and understanding how our website is used
- Meeting legal and tax obligations
We don't sell your information, and we don't use it for marketing without your clear consent.
03
Who we share it with
- Our technicians completing the work at your home
- Secure payment processors handling billing
- Parts suppliers when ordering replacement components
- Legal authorities, only when required by law
Some of our service providers may store data outside Ontario. We choose providers that meet equivalent privacy and security standards.
04
How long we keep it
- Service and invoice records — 7 years (tax requirement)
- Marketing data — until you withdraw consent
- Website analytics — up to 12 months
- Communication logs — up to 2 years
After these periods, records are securely deleted or anonymized.
05
Your rights
- Access — request a copy of what we hold about you
- Correction — fix inaccurate or outdated details
- Withdrawal — opt out of anything beyond the service itself
- Deletion — ask us to remove data once it's no longer needed
- Complaint — file a concern with the Office of the Privacy Commissioner of Canada
To use any of these rights, contact us using the details below.
06
Cookies
Our website uses cookies to remember preferences, understand traffic, and improve performance. You can turn them off in your browser, though some features may not work as smoothly without them. We don't use cookies to track you across other websites.
07
How we protect it
- Encrypted HTTPS connections on all forms
- Access limited to staff who actually need the data
- Secure cloud storage with regular backups
- Ongoing security reviews and software updates
If a breach ever poses a real risk to you, we'll notify you and the Office of the Privacy Commissioner of Canada as required by law.
08
Children's privacy
Our services are for adults. We don't knowingly collect personal information from anyone under 14 without a parent's consent. If you believe a child has shared information with us, contact us and we'll remove it.
09
Contact
Questions about this policy or your data? Call (226) 458-3569. If we can't resolve a concern together, you can reach the Office of the Privacy Commissioner of Canada at priv.gc.ca.
We may update this Privacy Policy from time to time. The current version is always available on our website.