We do our best to show up exactly when we say we will, and we ask for the same courtesy in return. A last-minute cancellation means a technician who could've helped someone else that day sits idle instead. Here's how our cancellation policy works.
The 24-hour rule: we need at least 24 hours' notice to cancel or reschedule without charge. Booked for tomorrow at 2 PM? Let us know by 2 PM today.
Call (226) 458-3569 to cancel or reschedule. Our team will confirm it right away, and you'll get a text or email confirming the change. Please don't rely on a voicemail as proof, speak with someone directly.
The same 24-hour rule applies to rescheduling. Changes made with enough notice are free. If an appointment gets moved short-notice more than once, the cancellation fee below may still apply.
Less than 24 hours' notice, or a missed appointment, comes with a $99 CAD service-call fee plus applicable HST. This applies if:
The fee is due within 24 hours of the missed appointment. We accept credit and debit cards, e-transfer, and cash. Unpaid balances carry a 1.5% monthly late charge and may hold up future bookings until cleared.
Life happens. If something genuine comes up, medical, family, anything, just call and let us know. We look at these case by case and often waive the fee.
Need to cancel or reschedule?
(226) 458-3569